Shipping Policy

For order and tracking support, free standard shipping applies to every U.S. order, and we ship only to valid addresses in the United States.

Address Accuracy and Delivery Issues

Within our shipping process, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Cancellations, Returns, and Taxes

Under the stated fulfillment timeline, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. As part of our U.S. delivery service, Taxes are collected as required by applicable law.

Tracking

To clarify the delivery standard, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Order Processing

Within the customer-care standard, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Estimated Transit Time

Under this Shipping Policy, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Merchant and Customer Care Information

To explain the shipping process, Store name: getrael

For U.S. order fulfillment, Contact email: Support@getraoud.shop

For customer reference, Phone: (520) 660-4755

To keep delivery expectations clear, Physical and return address: 290 S Lebaron, Mesa, AZ 85210, US

For consistent shipment handling, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).